How do I activate two-factor authentication on my account?

The following steps will help you to enable two-factor authentication on your account.

  1. Download and install either the FreeOTP app or the Google Authenticator app on your mobile device. Both apps are free.
  2. Use My Account, Two-Factor Authentication in the menu.
  3. Click the Activate Two-Factor Authentication button.
  4. Follow the steps laid out on the Synchronize Device(s) page.

Important: After two-factor authentication is enabled on your account, you will have to enter a six-digit code every time when you log in to your account. That code is not sent to your mobile device, meaning you won't get a notification on your mobile device. When you log in, you need to open the downloaded app on your mobile device, and read the six digit code as displayed in the app.


Self-Help Center
Cannot find the answer to your question? Create a support ticket for personalized support by our staff.